Site Policies Terms/Conditions/Shipping Policy

The following policies have been written in laymen's terms so everything is clear, concise and easy to understand. Since it is required of all of our customers to accept the site policies before making a purchase from our website, we highly recommend that you read and understand our policies so you understand exactly what to expect from us and so your understand your responsibilities.

TheWristbandConnection.com is the only custom silicone bracelets provider who can actually produce and ship your custom wristbands in one day, even if you have a request for 5000 wristbands, WE CAN DO IT! If our production volume is too high that day to meet your needs, we will do our best to help find a solution to alleviate any issues that could occur. Currently we have production capabilities of up to 30,000 wristbands per day domestically and we can produce as many as many as 380,000 wristbands per day within our offshore manufacturing facilities. As of July 2008, we have kept a silicone bracelet inventory of over 1.3 million wristbands, most of which are available in 3 different sizes. We have made it so simple, that when you checkout, you can pick the production time of your choice, so you do not have to call for a rush upgrade. However, production times are not be interpreted as a guarantee of the date your wristbands will leave our facility. In most cases, we can make your wristbands in the exact number of days stated in the production time drop-down menu which is located in the first page of the shopping cart once you have added a product to the cart. However, this is production time only and your choice of shipping method dictates approximately how many additional business days are needed for you to receive your order.

Again, please remember that the production time is the number of days it will take for the wristbands to leave your facility, shipping time is additional to that. For example, if you place your order with 1 biz day rush, but choose ground shipping, we will produce your order in one day, but it may take 4-5 days for shipping. Additionally, if your order is placed with 6-10 business day standard production, but you choose overnight shipping, your order will be created in 6-10 business days and shipped overnight. Once we ship your wristbands to you, we cannot be held responsible for the time it takes to get them to you. Please read below.

Guaranteed Shipping Dates If you have a specific date in which you need your wristbands, you must call and speak to a sales representative and request a written guarantee. At that time, we will give you an exact date in which your silicone wristbands will leave our American or overseas manufacturing facilities. Even then, be aware that all shipping companies like FedExT, UPST and DHLT, have what they call "delivery exceptions", which you and I call, "delays." Due to this, we always suggest that you order as early as possible.

Free Shipping / USPS - If you elect to use our free shipping option, your order will ship via USPS (United States Postal Service). All orders shipped by USPS, including Free Shipping Method, Priority Mail, First Class Mail, are not insured and we cannot gaurantee delivery dates. We can upon request provide the postage information, such as the ship-out date, the date the order was picked up, and proof that the postage was paid for. Currently the USPS provides limited order tracking information. If an order does not arrive, after it was picked up by a USPS representative, claims will need to be made to the United States Postal Service. We will review all orders on an individual basis, however, Wristband Connection, will not be responsible for any orders that do not arrive or are "lost in the mail". If you need gauranteed delivery or you would like to have tracking for your order, we suggest selecting one of our other shipping options, such as FedEX.

If you need to receive your bands by a specific date, please call one of our friendly sales representatives at 800-451-9711 to get the best option to receive your wristbands by your date. For your heartfelt memorial remembering lost loved ones, creating wristbands for foundations, life saving fundraisers that help those in need, and building awareness, we will help you get your wristbands in record time and if possible, in less time than the production time you choose.

To save money on wristbands for birthday celebrations, party mementos, sporting events, charity fundraisers, weddings, bar mitzvahs, team spirit reminders or whichever of the thousands of way wristbands are used, please do your best to plan weeks in advance so they will arrive with time to spare. Our carefully chosen shipping methods are the best way to be able to offer no minimum order for custom wristbands and to get your wristbands to you with the best quality workmanship in a reasonable amount of time. In most cases, we will ship your wristbands the very day we manufacture them, but again be aware that shipping companies do make mistakes occasionally and once they have left our facilities, we are not in control of delivery time. We suggest that you do your best to order your wristbands so that the delivery date is no less than three business days ahead of the day you need them. Production and shipping time should be calculated by *business days, meaning; Monday through Friday and if you order after 2:30pm CST, your production time starts on the following business day. *(business days exclude holidays)

We reserve the right to require a signature upon delivery to insure your wristbands arrive safely into your possession. If you place an order with production times and shipping dates which estimate delivery of your order to be less than 3 business days ahead of the date you plan to use the wristbands and they are delayed because no one is available to sign for the package, you, the purchaser, are held responsible to arrange for someone to be available for redelivery or to pick up the package at the appropriate drop off station.

Being the fastest producers of silicone wristbands in the United States, we produce a considerable number of rush orders daily and we are not always available to fulfill such request. Our production capabilities are constantly growing, but we also receive orders for tens of thousands of wristbands daily as well. We recently delivered 4,000 custom silicone wristbands to a division of Coca-Cola™ in 2 business days for the grand opening of The World of Coca-Cola™. We insured the delivery and they arrived on time! We can get yours to you in sufficient time for your fundraiser, celebration or memorial, but you must call first to insure it can be done and guaranteed in writing. When purchasing custom silicone wristbands from TheWristbandConnection.com you agree to our refund policy. To date, we are the first and only American wristband manufacturer to offer a written, money back guarantee as well as our exclusive 100% silicone guarantee which we suggest you read to understand its importance. Please speak to one of our knowledgeable wristband service representatives when ordering over 250 wristbands to insure an on-time delivery.

Once you have placed your custom wristbands order with us and the silicone bracelets are in production your order may not be cancelled and fully refunded. Due to the nature of customized silicone wristbands, the base materials are no longer useable to us once actual production has started. By agreeing to the terms and condition of this site at checkout, you will be subject to a cancellation fee of 30%-75% of the entire order depending on which stage of production your wristbands are in. If the order status is marked as is production, but production has not started, no cancellation fees will apply after written approval by a company manager has been issued.

Wristband Connection's refund policies are different for personalized and in-stock items, so please read carefully to understand this policy.

We offer refunds on custom orders only if the order is canceled before production starts or if we do not ship your order before the production time you have chosen at checkout has expired. (See our printable guarantee here)

In the event the color in no way matches your chosen color or the message is misspelled and you have stated in writing a specific need-by date in which we cannot reproduce the wristbands, we will grant a refund. Custom colors will always vary slightly in shade from one order to the next. If you have not notified us of a specific need-by date, we will remake the order correctly.

If the message is correct, but artwork is missing, we will remake the wristbands, but in the event there is no time for a remake and yet the messages and color are correct which deem the wristbands as usable, we will refund any additional fees that were charged for artwork and create a new order which includes your artwork for future use.

If your wristband order consists a stock item that has no personalization, a refund is in order if it's returned in unused condition within 15 days of receipt minus shipping charges and a 15% restocking fee. If it is a packaged item and is opened no refund will be made. No refunds are available if not returned in the allotted time.

Refunds because of delivery errors.

Estimated delivery times posted at thewristbandconnection.com are not guaranteed and are the responsibility of the shipping carrier and does not include wristband production time. (Note: production time is the number of business days before your order production is completed and is shipped from our facility and shipping time is the number of business days after that.)

Actual delivery time depends on the shipping options you have chosen at checkout and may be affected by the shipping carrier. You agree that once your order is placed and it does not fall under any of the above or below conditions, it is not refundable since it is a custom product that cannot be used for any other purpose but your own.

Colors may vary between production lots and shades may differ from one color to another. Therefore, we do not guarantee a color match from one purchase to another of any of our wristband styles and such variances is not cause for a refund.

Ordering the wrong size, color, phrase or style for your wristband order does not warrant a refund and a new order will have to be place. Please check your order details carefully at checkout. If you are not sure of your color choice, size, font etc, please feel free to call and speak to a representative for assistance to insure your custom wristbands are exactly the way you want them.

If you wish to order wristbands with a mix of colors, sizes, and / or messages, you will get quantity pricing for the only wristbands that are identical in size, color and message. For example, if you want to order 100 wristbands in 2 sizes in 2 colors (25 medium pink, 25 medium blue, 25 small pink, 25 small blue), you will pay the 25 piece price, not the 100 piece price. Additionally, all wristbands that a quantity discount would apply to must have the exact same message, size and color. Ordering 25 wristbands with different message, size, or color would not qualify you to receive any quantity pricing.